Chapter 1 General
- Article. 1According to the provision, our company rent a car as a rental-car for
customer (borrower), and the borrower rents a rental-car by our company.
According to article 8, if borrower designates another person to drive the
rental-car which is rent by our company, it must be forced person who is
designated by the first borrower to understand and follow this provision.
Furthermore, if there is any other information which is not clarified on this
provision, customers have to follow article 38, regulation and general custom.
2In our company, there are several rules which are particular in our company,
and those rules take precedence over provisions.
Chapter 2 Reservation
(Application to Reservation)
- Article. 2On the process of renting a rental-car, the borrower have to approve a list
of charges which are clarified in the provision and so forth. Moreover, the
borrower can apply to the reservation previously with clarifying which types
of car, where is the place to rent and return, when to start renting, how long
plans to rent, who is the driver, car accessory which are a child seat,
studless-tire and so forth, and other requirements. (Those will be referred
2Our company usually deal with preservation within the cars which our
the company holding at the time when the reservation is applied by customers
without in case of “Alternative-Car Renting" according to the article. 34, No.1.
( It includes the case of renting the car which is already rent by “an alternative
car renting” on the same article.) And in this case, the borrower has to pay a
reservation charge without the case of our company approved.
- Article. 3If the borrower plans to change the "Rental Requirement", it has to be
gotten for the borrower an approval by our company.
- Article. 4Borrower can cancel a reservation in case of which is referred on
2If the time passing about 1 hour without any action by customers the
the reservation will be canceled automatically.
3In the case of the article. 4, No. 2, the borrower has to pay a canceling
charge, and in that case, our company will return the reservation charge
which our company has taken previously.
4When a reservation be canceled or a contract of renting a car does not be
activated for some reasons which are made by our company, we will pay
both of a reservation charge and cancellation charge.
5When a contract of renting does not be activated for some reasons which
are accident, robbery, non-return, recall, natural disaster and something it is
not responsible for both borrower and our company, a reservation will be
canceled and we will return a reservation charge which we have already
took by the borrower.
(Alternative Rental Car)
- Article. 5Our company can apply to the borrower for renting different types or class
of rental-car (Alternative Rental-Car) when we cannot rent a rental-car
which is designated by borrowers.
2When a borrower approve with the application on the preceding paragraph,
our company rent an alternative rental-car with the same rental-requirement
without a type or class of rental-car.
3The borrower can disapprove an application of alternative car renting
which is in the first paragraph of article 5 and cancel a reservation.
4In the case of the preceding paragraph, if the reason why we rent an
alternative rental-car is the responsibility for our company, we will take it as
an article 4, No.4 which is reservation cancel, and we will pay both of
reservation charge and cancellation charge.
5In the case of the article.5 No.3, if the reason why we rent an alternative
the rental-car is responsible for our company, we will take it as an article 4,
No.5 which is reservation cancel, and we will return both reservation charge
and cancellation charges.
- Article. 6Our company and borrower will not claim anything mutually about
canceling a reservation or contract without the measurement of the article 4
(Alternative of Reservation)
- Article. 7The borrower can make a reservation in the travel agency and partner
company (Alternative Company) where alter for our company.
2The borrower who apply to a reservation in an alternative company, he or
she can change or cancel a reservation only for an alternative company.
Chapter 3 Rental
- Article. 8Borrower has to clarify a rental requirement which is clarified in the article.
2, No.1, and our company made a rental contract with clarifying rental
requirement on this provision, without the case of that there is no car which
designated by the borrower, or borrower and driver fulfills a condition of the
article 9, No.1 or 2.
2If a rental contract is made, the borrower has to pay a renting charge which
is clarified in the article 11, No.1.
3According to a notification by the competent authorities, (※1)
our company apply to a borrower who is designated as a driver by the
borrower for producing one’s driver license and copying it, to fill several
the information which is the driver's name, address, types of driver license
and the number of licenses (※2), or attaching the copy of driver license on
a renting certification.
(※1) A notification by the competent authorities is competent in
which notified by the chief of traffic bureau in the Ministry of Land,
Infrastructure and transport, “Fundamental Notification of Rental-Car”
(No.138, June 13, Heisei 7), and its 2.(10) and (11).
(※2) Driver license is the license that it is followed by the principle of
traffic law which is in section 19 and 14 in appended forms, among the
driver's license which is clarified in traffic law, section 92. Moreover,
the international license which is clarified in traffic law, No. 2 in section
107 usually, recognize as a driver's license.
4According to make a rental reservation for borrower and driver, our
the company possibly asks the borrower to provide some materials which
can identify one’s verification like the other material for a driver's license,
and make a copy of its materials.
5According to make a rental reservation, our company asks the borrower to
give us the telephone number for contacting with borrower and driver while
renting a rental car.
6According to make a rental reservation, our company ask the borrower to
pay by credit card, or designate the other way of payment.
(Rejection of Make a Reservation)
Article. 9If borrower or driver corresponds to the case on the following, reservation
cannot be made officially.
(1)Despite our company asks to do, borrower or driver do not accept to give
us the driver license which is necessary for driving a rental car, and the copy
(2)It is approved that the borrower or driver is intoxicated in alcohol.
(3)It is approved that borrower or driver is intoxicated in some poisoning
which are the drug, stimulant, thinner and so forth?
(4)Driving with a child who is under 6 years old without a child seat.
(5)It is approved that borrower or driver are related to the organized group
of gangster and the other anti-social groups.
2 If borrower or driver correspond to the following, our company can refuse
to make a reservation.
(1)It is different than the driver who was designated when making a
reservation and the driver who will drive a rental car.
(2)The borrower has an experience that fails to pay a rental charge before.
(3)The borrower has an experience of acting which is clarified in article 17
(4)The borrower has an experience of acting which is clarified in article 18
No,5 and article 23 No.1. (It includes the acts which are done in the other
(5)The borrower has an experience that violated the provision and car insurance did not be applied.
(6)Borrower or driver gives us some threating or violence for the member of
our company, or using some words which are recognized as violence.
(7) Borrower or driver deliberately spread some obstructive rumor or lie for
disturbing our working, and damaging the reliable of our company.
(8) The borrower or driver do not satisfied with the following.
3 In the case of article 9, if the borrower already succeeded to make a
reservation, our company will cancel a reservation automatically, and if
the borrower already paid a cancel charge, our company will return a
reservation charge for the borrower.
(Success of Making a Reservation)
Article. 10 Rental reservation is mainly made by that borrower pays a reservation
reservation charge and our company rent a rental-car for the borrower. In this
case, the reservation charge will be included in the rental charge.
2 In article 10, the rental will carry out when the time being clarified in the
article 2 No.1, and the place where it is clarified in the same content.
Article. 11The rental charge is a whole fee of the following, and our company will
specify each fee of charges and those grounds of how to be calculated.
(1) Fundamental fee
(2) Special equipment fee
(3) One-way fee
(4) Gasoline or Battery charging fee
(5) Car receiving fee
(6) The other fee
2According to rental a rental-car, the fundamental fee is carried out with
which our company register to the chief of the department of transport in the
District Transport Bureau. (for Hyogo prefecture, the chief of Kobe
Administration in Hyogo Land Transport, for Okinawa prefecture, the chief
of land Transport Office in Okinawa Whole Office, and same as Article 14
3If a rental charge being revised after making a reservation as the charge
No.2, we will compare the charges of which are at the time of making a
reservation, rent a rental car, and we decide that a rental charge is lower one.
4The rental charge will be decided in the detailed rule.
(Change of Rental Requirement)
Article. 12If the borrower plans to change the rental requirement which is in article
8 No.1 after making a reservation, he or she has to be approved by our
2If our company gets some problem with rental work because of preceding
case, we possibly do not approve of its change.
(Inspection, Maintenance, and Recognition)
Article. 13Our company will rent a rental-car with the inspection which is clarified
in the law of Road Transport Vehicle, article 48 (Periodic Maintenance and
Inspection), and essential maintenance and full of charge in its battery.
2 Our company will carry out an essential inspection and maintenance which
is clarified in the law of Road Transport Vehicle with including an alternative
rental-car which is clarified in article 34, No.1.
3 Borrower or driver has to confirm the two preceding contents, whether
there is no faulty maintenance with inspecting the outside appearance and
accessories according to the list of maintenance, and its rental-car satisfy the
4 In the case of that faulty maintenance being found, our company will carry
out essential maintenance as soon as possible.
(Rental Certification and Carrying)
Article. 14Our company will give a rental certification which includes a clarification
by the chief for department of transportation in the District Transport Bureau.
2 If borrower or driver lost the rental certification, he or she has to tell us
the company as soon as possible.
3 Borrower or driver has to carry the rental certification which is clarified
in the preceding content while using a rental car.
4 When borrower or driver returns a rental-car, he or she has to return the
rental certification at the same time.
Chapter 4 Use
Article. 15Borrower or driver have to use and keep the rental-car with a virtuous duty
of care as an administrator while receiving the rental-car to return it to our
(Daily Inspection and Maintenance)
Article.16Borrower or driver has to carry out an essential inspection and
maintenance every day which are clarified in the law of Road Transport
Vehicle, article 47, No.2 (Daily Inspection and Maintenance) while he or she
borrow a rental-car.
Article. 17The borrower or driver does not carry out the contents in the following.
(1)Using a rental car for a way of the express business and some purpose
which is related to its business without the permission by our company
and the law of Road Transport Vehicle.
(2)Using the rental-car for different purpose as designated before, or the
the driver who has not to be approved by our company or different driver
as designated in the rental-certification which is clarified in article 8,
(3)Sublease the rental-car, or an affair and matter which can violate the
work of our company, for example, using its rental-car as the other
purpose of mortgage.
(4)Counterfeiting the rental-car vehicle identification number, or
remodeling the rental-car, and those kinds of action.
(5)Using the rental-car for that several test, competition,
dragging or pushing the other car without permission by our company.
(6)Using the rental-car with violating the public order and standards of
decency or public law.
(7)Registering prosperity insurance for the rental-car without the
permission by our company.
(8)Bringing the rental-car to overseas.
(9)According to an inappropriate use for an electric car or its battery,
breaking or staining those things.
(10)Violating the other requirements which are clarified in article 8, No.1.
(Measurement for Illegal Parking)
Article. 18If borrower or driver does illegal parking which is clarified in the law of
Road Transport Vehicle on the rental-car, he or she has to report to the
the police of its religion where he or she does illegal parking, then pay the
charges of penalty, wrecker and some charges which are related to its
penalty for immediately on him or herself.
2If our company receive the communication by police for about an illegal
parking, we will contact to borrower or driver immediately, then making
the borrower or driver move the rental-car or we receive it, and we indicate
borrower or driver to report to police and cope with its penalty, and borrower
or driver have to follow those asking. Moreover, if the rental-car being
moved by the police, our company possibly receives its rental-car from the
police on our own decision.
3After the indication of the preceding content, our company will confirm
the situation of handling its penalty by traffic illegal notice, payment
statement and its receipt, and if its penalty has not been handled yet, the
borrower or driver has to be indicated by the preceding content.
Moreover, our company ask for borrower or driver to report to the police with
the fact of doing illegal parking, then make him or her signature on the
document of which admit to accepting legal measurement by police by him
or herself (Self-Confirmed Document), and the borrower or driver have to
follow those indications.
4In the case of that our company admit it is essential, we will show the
the self-confirmed document, rental certification, some materials which can
demonstrate the borrower’s personal information and report its relationship
for cooperating to the police to prove the liability of illegal parking, and
also, we will carry out some legal actions, for example, showing the
letter of explanation which is clarified in the law of Road Traffic Vehicle
article 51, No.4 and paragraph 6, self-confirmed document and rental
certification and borrower or driver have to agree with its measurement.
5If our company pay several penalty charges which are illegal parking
charge, car withdrawing or transferring charge, car saving charge, searching
a borrower or driver charge and so forth, we will demand the borrower to pay
those charges which are clarified in the following (Illegal Parking Related
Charge) for our company, and borrower or driver have to pay the illegal
parking-related charge until the due date when our company designated it.
(1) Illegal parking charge
(2) Illegal parking penalty charge which is designated by our company
(3) Searching, saving, transferring and withdrawing the charge
6If our company gets an order to pay an illegal parking charge, or
the borrower does not pay all of its charges until the due date, we will resister
the name of borrower or driver, the date of birth and the number of driver
license to the information management system of national rental-car which is
a corporate juridical person (National Rental-Car System).
7If borrower or driver pay an illegal parking-related charge according to the
article 18 No. 1 and he or she does not accept the demand that our company
ask borrower or driver to sign to the self-confirm document which is clarified
in article 18 No.3 and for measuring to the penalty which is clarified in the
article 18 No.2, our company apply for borrower or driver to pay an illegal
parking penalty charge which is clarified by our company (Illegal Parking
8In spite of article 18 No. 6, if our company gets an illegal parking penalty
charge and all of the charge which is clarified in article 18 No.5 (3) by the
borrower or driver, we will delete the information which is already inputted
in national the rental-car system and we do not resister to its system which is
clarified in article 18 No. 6.
9If borrower or driver pays the penalty charge of illegal parking, or our
the company gets the refund according to be deleted an order of penalty
because of raising a prosecution, we will return only the charge of illegal
parking penalty charge to borrower or driver and likewise the case of that our
company apply for borrower or driver to pay an illegal parking penalty charge
which is clarified in article 18 No.7.
10If a penalty charge being paid and order of illegal parking charge being
deleted according to article 18 No.6 or all of the charge which is designated
by our company being paid according to article 18 No.5 with the case of that
borrower or driver’s information already be inputted in national rental-car
the system, it will be deleted by our company.
Chapter 5 Return
Article 19Borrower or driver has to return a rental car to our company until the due
date when our company designated and certain place where our company
2If borrower or driver violate preceding rules, the borrower has to pay all
of losses that are made by its violation.
3If borrower or driver cannot return a rental-car to our company because of
several reasons which are a natural disaster and the other inevitable factors,
he or she does not need to have the responsibility for the loss for our company.
In this case, the borrower or driver has to tell our company immediately and
follow an instruction which is clarified our company.
(Some Checks on Returning)
Article 20Borrower or driver has to return a rental car with our attendance. In this
case, borrower or driver has to return a rental car which is the same condition
as when it is borrowed, without the case of that rental-car and its battery gets
wearing away by ordinary use.
2Borrower or driver has to check whether there are no things left behind in
(Transition of Charge with Changing Length of Time for Rental)
Article 21If borrower changes the time for lent a rental-car according to article 12
No.1, he or she has to pay a rental charge according to the time for lent after
(The Place for Return)
Article 22If borrower the place of returning a rental-car where is according to
article 12 No.1, he or she has to pay an essential charge for deadheading.
2If the borrower returns a rental-car a different place where our company
designates without the permission of our company according to article 12
No.1, he or she has to pay a changing place penalty charge which is clarified
by our company.
(Measurement for The Case of Unreturned)
Article 23In spite of that the time for lent a rental-car gets over if the borrower or
driver does not return to the designated place and does not accept our demand
of return, or it is admitted as unreturned for several reasons which are missing
borrower and so forth, our company will carry out a legal measure, send a
damage report for all Japan rental-car association and input an information to
the national rental-car system.
2If the case of the preceding paragraph, our company will carry out an
interview with the borrower's family, relatives, and involved people,
operating a car location system, and several essential measurements for
confirming the location of the rental car.
3In the case of the first paragraph in article 23, the borrower needs to have
a responsibility of damage for our company, and pay all of the charges which
are car withdraw the charge, searching a borrower or driver and some related
Chapter 6 Measurement for Breakdown, Accident, and Stolen
(Measurement for Breakdown)
Article 24If borrower or driver finds some breakdown on a rental-car, he or she has
to stop driving, tell our company immediately and follow instructions by
(Measurement for Accident)
Article 25If borrower or driver faces with an accident on a rental car while he or
she drives, he or she has to stop driving, follow a legal measurement despite
whether it is a heavy accident or not and follow the paragraph on the
(1)Tell our company about the situation of the accident immediately and
follow instruction by our company.
(2)If borrower or driver carry out to repair a rental car according to the
the preceding paragraph, he or she has to carry out in the factory where is
designated by our company without the case of that our company admits.
(3)Borrower or driver has to corporate to our company and its insurance
The company, and turn in essential materials with no delay.
(4)If borrower or driver settle with an opponent on accident, he or she has to
tell our company.
2Borrower or driver has to cope with an accident as a self-responsibility
and solve it.
3Our company carry out to advise to borrower or driver for coping with an
accident and corporate with him or her for solving it.
4Our company will keep the information on the situation for its accident,
within the case of that rental-car which has the system of recording
information about an accident which gets some impact or sudden braking,
for admitting the situation of the accident.
5If it is necessary, our company will keep the information which is clarified
in the preceding paragraph.
(Measurement for Car Stolen)
Article 26If borrower or driver faces on the situation of the car stolen while he or
she drives, he or she has to carry out certain measurements which are clarified
in the following paragraph.
(1)Report to the police immediately.
(2)Report about the situation of damage and so forth to our company, and
follow an instruction which is clarified by our company.
(3)Corporate with the investigation by our company and our insurance
company, and provide a paper which is asked by our company and
our insurance company with no delay.
(End of Rental with Out of Commission)
Article 27If rental-car does not work because of disorder, accident, stolen and so
forth (Disorder and the like) while the borrower or driver drives, the rental
will be canceled automatically.
2In the case of the preceding paragraph, the borrower has to pay the charges
of car withdraw and repair, and our company will not return the money of
rental charge which received already. However, if the disorder and the like
correspond to article 27 No.3 or 5, it is not influenced.
3If the disorder and the like are existed since before rental, our company
will make a new rental reservation and the borrower can borrow an alternative
car from our company. Beside of that, the requirement of alternative car is
followed by article 5 No. 2.
4If the borrower does not approve to receive an alternative car, our company
will return all of the rental charges likewise the case of that our company
cannot provide an alternative car.
5If the disorder and the like are not responsible for the borrower and anyone,
our company will return the money of rental charge without the charge
according to the amount of time for the rental.
6The borrower cannot ask any claim to our company about the damage for
rental-car out of commission without the measurements which are clarified
in its provision. However, it is without the case of that its disorder and the
like are caused by our company deliberately or excessive mistake by us.
Chapter 7 Compensation
Article 28If borrower gives damage to an outsider or our company while the
borrower or driver uses a rental-car, he or she has to compensate all of the
damages which are clarified in article 34 No.1 without the case of that
borrower or driver has no-fault.
2In the damages to our company which hare clarified in preceding
paragraph, the borrower has to pay the compensation which is an accident,
stolen, disorder, stain and some reasons for that our company cannot use those
rental car without the case of that borrower or driver has no-fault.
(Insurance and Compensation)
Article 29If a borrower has responsibility for compensation which is clarified in
preceding paragraph and No.1, insurance and compensation money which are
clarified in the following paragraph, according to the property insurance and
mutual aid liability and compensation for damage which is provided for
rental-car in our company.
(1)Compensation for human
￥Unlimited per 1 person (Not include the charge of compensation
insurance for the responsibility of car damage)
(2)Compensation for objects
￥Unlimited per 1 accident (￥50,000 Charge of exemption from
(3)Compensation for car
￥Current price per 1 accident (￥100,000 Charge of exemption from
(4)Compensation for occupant
￥30,000,000 per 1 person
About compensation for the occupant, in the case of that a compensation
insurance of damage for human gets to be applied and its compensation
price is higher than compensation for human, it may say a compensation
of damage to humans.
2If it corresponds to the causes for exemption from the responsibility which
are clarified in its provision or system of compensation.
3The damage of an insurance or compensation charge which does not be
paid yet and higher than compensation or insurance charge that it is clarified
in article 29 No.1, the borrower has to pay it. However, in case of that several
disasters which are clarified as an intensive disaster (Intensive disaster) by
article 2 in the financial law of measuring for particular disaster (Law No.150,
1962), the other disaster and its damage if its damage happens in certain
region and it relates with a rental-car, the borrower does not need to
compensate it without the case of that borrower or driver has some fault or
excessive intentional fault among the disaster.
4If our company pay the charge which borrower has to pay, the borrower
has to pay our dept immediately.
5Insurance charge which is clarified in damage insurance and mutual aid
which is clarified in mutual aid liability and compensation are included in
Chapter 8 Rental Cancellation
Article 30If borrower or driver violates this provision while he or she uses a rental-
car or he or she corresponds to article 9 No.1, our company can cancel its
rental contract automatically without any notification and apply for a
borrower or driver to return the rental-car to us immediately. In this case,
our company will return a rental charge without the charge according to the
amount of time for the rental.
2If borrower corresponds to the preceding paragraph, he or she has to pay
the damages for us.
(Cancel with Agreement)
Article 31Borrower can cancel a rental contract with our agreement and paying a
cancel the commission charge. In this case, our company will return a rental
charge without the charge according to the amount of time for the rental.
2If borrower carries out the preceding paragraph, he or she has to pay
cancel the commission charge.
Chapter 9 Individual Information
(The purpose of Utilizing an Individual Information)
Article 32The purpose of that our company gets individual information from
the borrower or driver is the following.
(1)Carrying out the required work of business as a business operator
according to the permission by road transportation law article 80 No.1.
(2)Introducing some products which are rental-car, used the car, the other
products and service offered by our company, advertisement of several
events and campaigns with e-mailing and advertising.
(3)Carrying out to judge the propriety for borrower or driver to rent a
rental-car and get some requirements for making a rental contract.
(4)Carrying out a questionnaire survey for generating the plan of products
and service, or investigating a degree of satisfaction from customers.
(5)Building statistical data of individual information which is
changed as it is impossible to perceive its information.
2If our company gets individual information from borrower or driver
with different purposes as article 32, we will clarify a purpose before getting
(Agreement for utilizing and registering individual information)
Article 33If borrower or driver corresponds to the following, he or she has to agree
with that his or her individual information is registered in all Japan rental-car
association for 7 years as maximum, and is utilized for making a rental
contract by rental-car company, national rental-car association and its
(1)In the case of that our company gets an order which makes us pay an illegal
parking charge according to road transportation law article 51 No. 1.
(2)In the case of that our company does not get all of the parking-related
charges which are according to article 18 No.5.
(3)In the case of that, it is recognized that borrower or driver does not return
the rental-car according to article 23 No.1.
Chapter 10 Miscellaneous Provision
Article 34In spite of article 8 No.1, if our company cannot rent a rental-car which is
designated by borrower about its class, type of car and style ( It includes the
case of that its rental-car does not locate in our office), we will confirm the
following for borrower or driver and after we get its confirmation, we will
gets a rental-car by the other rental-car company and provides it for the
(1)In the case of accident, disorder and some obstacle, borrower or driver has
to follow our provision even there is a provision from other company if
he or she recognizes it is more profitable.
(2)Rental certification is composed of a special system according to article
(3)The rental provision by the rental-car company where offer a rental-car is affixed.
2If the alternative rental is carried out, the provision which is provided by
the rental-car company where provides its rental-car has to be applied.
3In the case of alternative rental, the rental certification has to be a
designated style by the rental-car company where provides its rental-car or
alternative rental certification which is clarified by our company.
4If rental-car which is provided by the other rental-car company as an
the alternative rental has some trouble, our company recognizes it as the same
case of that we rent its rental-car, corporate with its rental-car company where
provides its rental-car and make the borrower or driver's convenience
Article 35If our company has debts for borrower according to its provision, it can
be offset with a debt which borrower has for our company.
Article 36Borrower has to pay a consumption tax which is according to its provision.
Article 37If borrower, driver or our company neglects to carry out the money
implementation according to its provision, it has to be paid that % (Annual
rate) of delay charge for the opponent.
Article 38Our company can clarify the detailed rules beside of its provision, and it
has validity as the same as its provision.
2 If our company clarify the detailed rule of provision, we will print it in
brochure, list of charges and some public advertisement for our company
to show it in public.
(Agreement Jurisdictional Court)
Article 39Despite the amount of charge for appealing, if there is some dispute about
the rights, order and obligation according to its provision, we will designate
that the court where has jurisdiction over our head office, branch office and
The service office is our jurisdictional court.
Supplement This provision starts on December 1st, 2006.
Supplement This provision (Revised a part) will starts on June 1st, 2012.
Supplement This provision (Revised a part) will starts on June 1st, 2014.
Supplement This provision (Revised a part) will starts on April 1st, 2018.
Supplement This provision (Revised a part) will starts on June 1st, 2019.